Legal

Delete your Rikuvo Studio account

This page explains how to delete your Rikuvo Studio account, what gets deleted, what we have to keep, and how long it takes. It applies to the Rikuvo Studio app and to the dashboard at studio.rikuvo.us.com, which are the same account.

How to delete it

You do this yourself, and it happens straight away.

Sign in, open the account menu and choose Account, which opens the You section of your settings. Scroll to the Delete your account card. Press Delete my account. You will be shown exactly what is about to go, and asked to type your organisation's name to confirm. Nothing is deleted until you do.

You do not need an active subscription to delete, you do not need a reason, and you do not need to ask us. If your account is suspended over a failed payment you can still delete it; we do not hold an account hostage over a bill.

If you were invited to someone else's organisation, the same button deletes your account and your access. The organisation itself is not yours and is not affected.

If you have lost your passkey, use the "Can't use your passkey?" link on the sign-in screen to get back in, then delete from You, as above.

If that does not work, email hello@rikuvo.us.com from the address on your account with "Delete my account" as the subject. We will verify the request another way before deleting anything, because an account deletion cannot be undone. We answer these within 30 days and usually much sooner.

Export first, if you want your work

Deleting the account destroys the server we run for you (the workspace your builders work in) and everything on it, including the code the agents wrote. It is immediate: there is no waiting period in which you can change your mind.

Your repositories are ordinary git repositories and the dashboard can export them. Do that before you delete.

If your subscription has already ended, your dashboard is read-only and you have 14 days to export before the normal end-of-subscription cleanup runs. See the Terms of Service, section 12.

What gets deleted

Your account and your sign-in credentials, including your passkeys.
Your organisation and the accounts of any members you invited to it.

The server we provision for you, and everything on it: your repositories, your build history, your artwork and your app's data.
Your apps as they exist inside Rikuvo: their tickets, their backlogs, their vision documents and their brand settings.
Your chats with Riku, and the snapshots the dashboard keeps of your fleet.
Your marketing material held in Rikuvo, including generated ads and drafted posts.

Your subscription is cancelled at the same moment, immediately rather than at the end of the period. The period you have already paid for is not refunded, so if you are within your first 14 days and want the money-back guarantee, ask for the refund before you delete.

What we cannot delete for you

Anything you have already published. Apps you shipped to the App Store or Google Play belong to your developer account, not to ours. Deleting your Rikuvo account does not remove them, and we cannot remove them for you. Do that in Apple's and Google's own consoles.
Anything you exported or pushed elsewhere, such as a repository you copied to your own GitHub account.

What we keep, and for how long

Backups of your server rotate out on their own schedule and are gone within 30 days of the server being destroyed.
Server logs and error reports are kept for 90 days.
Support email is kept for 2 years after the thread closes, so we have a record of what was asked and answered.
Billing and tax records we are required by law to keep. These are invoices and payment records, not your code or your content. Payment card details are held by our payment processor and never by us.

This matches section 5 of the Privacy Policy, which describes the same schedule.

How long it takes

Deleting from You is immediate: your account, your organisation and your server are gone by the time the page finishes. The remaining items above then expire on the schedules listed. An emailed request, for someone who cannot sign in, is answered within 30 days and usually much sooner.

Questions

Email hello@rikuvo.us.com. The Privacy Policy explains what we collect and why, and the Terms of Service explain what happens when a subscription ends.